Device workflowsDWF-0007Close an Apple TV app through the app switcher
Close one unresponsive application when the remote and system navigation still respond.
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Practical reading for plans, apps, viewing requirements and a better support conversation.
Device workflowsDevice workflowsDWF-0028Close one selected Android app from the recent-app view
Close an affected app without treating routine mass closing as required memory maintenance.
Read the guideDevice workflowsDWF-0001Close one stalled Google TV app before restarting the device
Recover an application that has stopped responding while the television menus still work.
Read the guideDevice workflowsDWF-0078Close one unresponsive iPhone app using the correct App Switcher gesture
Reopen a frozen app without treating routine mass closing as maintenance.
Read the guidePlayers & media softwaresoftware-plex-download-server-diagnosticsCollect Plex server logs with a short reproduction note
Download the documented ZIP and review it before sharing.
Read the guidePicture, sound & playbackpg-006Collect useful evidence from an explicit HDCP error
An explicit HDCP message is more useful than a general black-screen label when comparing a supported output path.
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