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StarShareYOUR SCREEN. YOUR STORY.
StarShare artwork collection

A whole collection of colour.

520 topic compositions, plus 195 country editions. Explore the artwork by subject and keep the original master count separate from adaptations.

715 artwork records.

Brand & home

Your screen. Your next story.

Bring your viewing plans together with clear subscriptions, real player screens and help choosing your setup.

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Brand & home

A little more colour. A lot more choice.

Start with what you want to watch, then choose the player and subscription term that fit.

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Brand & home

Meet the gold STAR.

The original gold STAR identity sits at the centre of a new multicolour StarShare collection.

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Brand & home

Start with your screen.

A television, phone and computer can need different players and different account methods.

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Brand & home

From first question to first setup.

Compare the term, discuss compatibility and enter only the access details supplied for your account.

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Brand & home

Live moments. Planned properly.

Name the event you want, the date and your region before asking about a viewing source.

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Brand & home

Make room for movie night.

A film title, release year and preferred language make a much better starting point than a vague catalogue request.

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Brand & home

A player is one part of the picture.

Your device, player, subscription and internet connection each play a different role.

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Brand & home

Choose the term you need.

StarShare has four confirmed USD subscription totals: 1, 3, 6 and 12 months.

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Brand & home

A clearer reseller conversation.

Start with your credit budget, intended subscription terms and the panel questions you need answered.

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Brand & home

Your shortlist, before you subscribe.

Write down the channels, languages and devices that matter to you and discuss them before ordering.

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Brand & home

The app, as supplied.

See the genuine gold STAR TV interface in the supplied references, with account details kept private.

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Brand & home

Good questions make setup simpler.

Send the device model, player name and exact error message so support can understand the problem.

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Brand & home

A world of viewing questions.

Browse 195 country editions to organise regional viewing questions and the languages you use.

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Brand & home

Entertainment, with context.

A platform logo identifies a service or subject. Its membership and content rights remain separate from StarShare.

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Brand & home

Keep important details private.

Treat passwords, playlist URLs and device identifiers as account information, including in screenshots.

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Brand & home

One place to compare the numbers.

Read full-term subscription prices and reseller credit totals together with their units.

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Brand & home

Turn an idea into a viewing plan.

Choose your subject, check the source and discuss the account conditions before paying.

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Brand & home

Pick up where you left off.

For a renewal, confirm your existing account and its expiry before requesting another term.

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Brand & home

Let’s find your next step.

Get a plan comparison, a device checklist or help with a specific setup question.

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OTT & entertainment

Find the right title edition

Match the title and release year before comparing an audio track, subtitle language or screen edition.

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OTT & entertainment

Included, rented or purchased?

Treat a rental or purchase separately from a platform membership and from your StarShare subscription.

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OTT & entertainment

Choose viewing for the household

Make a household shortlist by age suitability, language and the actual account you intend to use.

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OTT & entertainment

Series names need a season

Include the programme name, season and episode when asking about a series rather than only the brand.

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OTT & entertainment

The app and the box are different

Separate Apple TV hardware, the Apple TV app and any paid membership when describing your setup.

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OTT & entertainment

Keep location in the conversation

A service name alone does not establish availability in your region. Check the provider’s current local terms.

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OTT & entertainment

Check the programme and the region

A familiar franchise can have different distribution arrangements across markets. Name the exact programme.

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OTT & entertainment

Separate live coverage from a library

A live event, a replay and an on-demand programme can follow different access rules.

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OTT & entertainment

Build a factual-programme shortlist

Use the documentary or factual series title to compare editions and languages rather than only a genre.

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OTT & entertainment

Start with the actual creator

A creator channel, a live broadcast and a paid product are different subjects even within one platform.

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OTT & entertainment

A TV product is its own account

Keep a television subscription separate from an ordinary video account when checking access.

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OTT & entertainment

A membership is not a playlist

Do not enter a video-platform account into an IPTV login field. Use each service’s intended sign-in route.

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OTT & entertainment

Understand the viewing route

An ad-supported service and a paid IPTV plan have separate catalogues, access methods and terms.

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OTT & entertainment

A scheduled stream has a timetable

Distinguish a scheduled streaming channel from choosing an individual on-demand title.

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OTT & entertainment

The channel and the device differ

Name whether you mean a Roku device, an app or The Roku Channel when asking for help.

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OTT & entertainment

Compare the package, not a logo

Before buying a television package, check the exact current line-up and connection conditions with its provider.

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OTT & entertainment

Name the sport that matters

An event, competition and broadcaster are useful details for a sports-focused viewing enquiry.

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OTT & entertainment

Make an everyday-TV checklist

List the actual entertainment channels you use and compare current package terms directly with the provider.

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OTT & entertainment

Use the full product name

Streaming and other television products can share a parent brand. Identify the product you already have.

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OTT & entertainment

Start with the event territory

Sports access can be sold by territory and event. Check the organiser or broadcaster for the relevant market.

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OTT & entertainment

A plus sign can mean a separate product

A network channel, a streaming product and a sports event are not interchangeable entitlements.

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OTT & entertainment

Specify language and programme

A title and preferred commentary or dialogue language make a regional viewing request more precise.

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OTT & entertainment

Follow the programme, then the platform

Use the exact show or event name when discussing access, especially where names or editions overlap.

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OTT & entertainment

Make language part of your shortlist

List your preferred programme language and subtitle needs before comparing a title across services.

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OTT & entertainment

Keep regional titles easy to identify

Send the original title spelling alongside an English title where more than one programme has the same name.

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OTT & entertainment

Separate a channel from its programmes

A channel name and a specific on-demand episode can need different catalogue checks.

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OTT & entertainment

Choose titles with the household in mind

Check programme suitability and any account controls directly in the service you use.

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OTT & entertainment

Use the film year to avoid ambiguity

Remakes and similarly named films are easier to distinguish when the release year accompanies the title.

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OTT & entertainment

A player name can be ambiguous

Identify the developer and exact application before assuming that similarly named apps do the same job.

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OTT & entertainment

Original spelling helps a regional search

Keep a programme’s original title and chosen language together when preparing a viewing request.

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OTT & entertainment

Tell support which product you mean

A common word can also be a service brand. Include the app name and device to avoid confusion.

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OTT & entertainment

Check a live add-on separately

A platform membership does not establish access to every live event or additional package.

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OTT & entertainment

A replay is a separate viewing choice

Specify whether you want live coverage, highlights or a full replay when discussing a sporting event.

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OTT & entertainment

Know the account you already own

Check the exact streaming product and current account conditions before adding another television service.

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OTT & entertainment

Hardware and account access are separate

A device or interface helps you open apps; paid services still have their own terms.

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OTT & entertainment

Check the local catalogue edition

The same programme can be distributed differently across countries. Confirm the local service listing.

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OTT & entertainment

Use the provider’s own account method

A television-provider login is not automatically a username and password for an unrelated player.

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OTT & entertainment

Identify the actual membership

Include the full product or membership name rather than only a short brand word in a support message.

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OTT & entertainment

A channel and its app are not the same

Separate the linear channel, a live app stream and an on-demand programme when checking availability.

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OTT & entertainment

Live and on-demand need context

Ask for the programme and intended viewing route; a broadcaster identity alone does not specify access.

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OTT & entertainment

Check which regional product you mean

A channel number, broadcaster brand and streaming app can share a name. Be explicit about the source.

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OTT & entertainment

Keep newer and older names together

When a service changes its public name, include both the current and familiar name in your enquiry.

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OTT & entertainment

Series editions can differ

An original series, a remake and a special can share a title. Add the year and season to your shortlist.

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OTT & entertainment

Ask for the exact series

A series title and episode number are more useful than a broad request for a genre or national style.

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OTT & entertainment

A bundle has its own conditions

Check the current included services and billing terms directly rather than inferring them from a brand collage.

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OTT & entertainment

Check suitability before pressing play

Content ratings and household preferences belong in a viewing decision as much as picture quality.

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OTT & entertainment

Brand names do not identify every title

Use the actual film or series name when asking about a library, especially if the studio name is familiar.

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OTT & entertainment

Check the transaction type

A purchased title, a rental and a scheduled channel can have different access periods and costs.

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OTT & entertainment

Keep the competition and market together

A sports enquiry is easier to answer when it includes the event and the country of viewing.

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OTT & entertainment

A broadcaster group has several products

Identify the channel or app you mean instead of treating every service with the same parent name as one.

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OTT & entertainment

Separate free and paid routes

Read the provider’s current account conditions before assuming a programme is included in a particular tier.

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OTT & entertainment

Local television needs the right edition

The regional station or feed can matter when comparing a television service across countries.

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OTT & entertainment

Check subtitles as well as dialogue

A preferred audio language and a readable subtitle track are separate requirements worth listing.

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OTT & entertainment

Use the original title too

Alternate translated titles can point to different shows. Keep the original name when possible.

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OTT & entertainment

Find the exact production

Add the programme year and season where translated titles are similar or shortened.

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OTT & entertainment

A creator upload is a distinct source

Keep a creator, an official programme page and a repost separate when deciding what you are watching.

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OTT & entertainment

Choose the edition you intend to watch

Check the film year, language and any rental period with the service before buying access.

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OTT & entertainment

Subtitle needs deserve a shortlist

Name the language you read comfortably and the exact series edition you want to follow.

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OTT & entertainment

An account region can change the answer

Ask the provider about local access and the programme you want rather than relying on a logo alone.

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OTT & entertainment

Keep membership conditions explicit

Read the relevant service’s current membership and device rules separately from StarShare’s plan totals.

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OTT & entertainment

Name the channel or the programme

The group brand can refer to several products. A precise source name avoids an unnecessary account change.

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OTT & entertainment

Live channels and archive items differ

A broadcaster’s live channel and an individual archive programme can have different access conditions.

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OTT & entertainment

Programme names make a better request

Include the original show name and intended live or on-demand route when discussing a Spanish-language title.

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OTT & entertainment

Use the current service label

Include the broadcaster and programme name together so an older app name does not cause confusion.

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OTT & entertainment

A group name needs a country

Identify the national product and channel before comparing offers or asking about a sporting event.

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OTT & entertainment

Put language first

State your preferred dialogue and subtitle languages, then identify the programme and edition.

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OTT & entertainment

A regional service needs a local check

Check the provider’s current product and programme availability for the country where you will watch.

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OTT & entertainment

Keep a local channel distinct from its app

A linear broadcast and an on-demand programme listing are separate viewing routes.

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OTT & entertainment

A schedule and a library are different

Say whether you want a live programme or an on-demand episode when checking the source.

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OTT & entertainment

Plan around the exact title

A film or series name, year and preferred language help avoid confusion between similarly named editions.

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OTT & entertainment

Make a film-led watchlist

Start with the director, exact title and year when comparing an edition of a film.

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OTT & entertainment

Follow the documentary subject

Send the documentary or series name, rather than assuming every factual programme belongs to one library.

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OTT & entertainment

Keep the creator and programme together

A creator’s channel, a series and a paid platform page are separate identities.

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OTT & entertainment

Check the access route you qualify for

A third-party access arrangement should be checked with the relevant provider before assuming membership.

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OTT & entertainment

Choose the channel, not just the game

A creator stream, an official event and a replay can have different rights and schedules.

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OTT & entertainment

One title, several editions

Release year, original title and version help distinguish remakes, specials and restored editions.

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OTT & entertainment

Live TV or on demand?

A scheduled channel plays to a timetable. An on-demand item starts when you select an available title.

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OTT & entertainment

Audio and subtitles are separate

Check dialogue, commentary and subtitles independently instead of assuming one language setting changes them all.

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OTT & entertainment

Membership versus rental

A full platform membership and one rented title can have different prices, expiry rules and playback terms.

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OTT & entertainment

A broadcaster is more than one app

A group can publish channels, apps and programme archives with separate access arrangements.

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OTT & entertainment

Your television is not your subscription

Hardware displays the picture. Software opens an account. Neither creates a paid content entitlement by itself.

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OTT & entertainment

Know the account you are paying for

Write the service name, full price, billing period and renewal arrangement together before making a payment.

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OTT & entertainment

A watchlist for a shared screen

Agree on programme suitability, languages and the titles the household actually wants before comparing offers.

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OTT & entertainment

News needs a source and a region

Choose the broadcaster and relevant regional edition when following a developing story.

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OTT & entertainment

A replay is not always a recording

An available replay, a catch-up window and a local recording can follow different rules.

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OTT & entertainment

Programme first. Platform second.

A precise film or series title gives you a better way to check access than assuming a whole brand is included.

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OTT & entertainment

Keep app-store billing in mind

Read the seller and billing period in the actual checkout; a separate player or platform fee is not a StarShare plan.

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OTT & entertainment

Ad-supported viewing has its own terms

A free or ad-supported service can have different availability and account conditions from a paid service.

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OTT & entertainment

Country is part of a viewing question

Programme distribution and service availability can differ across markets even when the logo looks identical.

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OTT & entertainment

Find a film by more than its English title

Original title, director and year help identify a particular film across language editions.

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OTT & entertainment

Documentary or documentary series?

Specify the work and, where relevant, the season and episode when discussing a factual programme.

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OTT & entertainment

Keep creator channels distinct

A creator’s own page, an event page and a repost are different sources and may have different permissions.

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OTT & entertainment

An app logo does not install an app

Use a trusted store or a confirmed publisher route. Artwork and installation instructions serve different jobs.

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OTT & entertainment

One family of brands, several products

A television channel, add-on and separate streaming plan can share branding without sharing account access.

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OTT & entertainment

Build a subtitle checklist

Check the exact language, track availability, size and contrast in the player you will actually use.

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OTT & entertainment

Watching away from home

Ask the provider about its actual travel and account conditions before relying on a service in another country.

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OTT & entertainment

Keep receipts for each service

A payment reference for one platform does not identify an order placed with a different provider.

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OTT & entertainment

Know what the plus means

A plus sign in a brand can indicate a separate product; it is not a universal premium-access badge.

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OTT & entertainment

An entertainment shortlist in three steps

Name the title, add the language and identify the screen. Then check the current authorised viewing route.

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OTT & entertainment

The full picture before ordering

Treat content, software, hardware and network conditions as separate checks in a viewing decision.

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Sports

UEFA Champions League

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

UEFA Conference League

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

UEFA Nations League

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

UEFA Super Cup

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Premier League

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

EFL Championship

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

FA Cup

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

EFL Cup

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

La Liga

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Serie A

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Bundesliga

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

DFB Pokal

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Ligue 1

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Coupe de France

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Primeira Liga

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Eredivisie

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Scottish Premiership

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Major League Soccer

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Saudi Pro League

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

AFC Champions League Elite

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

AFC Champions League Two

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

CAF Champions League

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Copa Libertadores

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Copa Sudamericana

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Liga MX

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Brasileirão Série A

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Indian Super League

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

Süper Lig

List the teams, competition and commentary language. A club fixture and a national-team match are different requests.

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Sports

ICC World Test Championship

Say whether you mean a Test, one-day or short-format match, then include the teams and session you want.

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Sports

Indian Premier League

Say whether you mean a Test, one-day or short-format match, then include the teams and session you want.

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Sports

Pakistan Super League

Say whether you mean a Test, one-day or short-format match, then include the teams and session you want.

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Sports

Big Bash League

Say whether you mean a Test, one-day or short-format match, then include the teams and session you want.

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Sports

Women's Premier League

Say whether you mean a Test, one-day or short-format match, then include the teams and session you want.

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Sports

Caribbean Premier League

Say whether you mean a Test, one-day or short-format match, then include the teams and session you want.

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Sports

The Hundred

Say whether you mean a Test, one-day or short-format match, then include the teams and session you want.

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Sports

International League T20

Say whether you mean a Test, one-day or short-format match, then include the teams and session you want.

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Sports

MotoGP

Practice, qualifying and the race can be separate broadcasts. Include the series, round and session.

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Sports

NASCAR Cup Series

Practice, qualifying and the race can be separate broadcasts. Include the series, round and session.

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Sports

IndyCar Series

Practice, qualifying and the race can be separate broadcasts. Include the series, round and session.

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Sports

World Rally Championship

Practice, qualifying and the race can be separate broadcasts. Include the series, round and session.

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Sports

World Endurance Championship

Practice, qualifying and the race can be separate broadcasts. Include the series, round and session.

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Sports

IMSA SportsCar Championship

Practice, qualifying and the race can be separate broadcasts. Include the series, round and session.

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Sports

Wimbledon

An event can run several matches at once. Name the players or court rather than only the tournament.

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Sports

Australian Open

An event can run several matches at once. Name the players or court rather than only the tournament.

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Sports

Roland-Garros

An event can run several matches at once. Name the players or court rather than only the tournament.

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Sports

US Open — tennis

An event can run several matches at once. Name the players or court rather than only the tournament.

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Sports

ATP Tour

An event can run several matches at once. Name the players or court rather than only the tournament.

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Sports

NBA

Include both teams and the game date. A regular fixture, playoff and highlights package are separate subjects.

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Sports

WNBA

Include both teams and the game date. A regular fixture, playoff and highlights package are separate subjects.

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Sports

EuroLeague

Include both teams and the game date. A regular fixture, playoff and highlights package are separate subjects.

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Sports

NFL

Name the teams, competition and game date. Check the local broadcaster for the relevant market.

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Sports

NCAA Division I Men's Basketball Tournament — March Madness

Include both teams and the game date. A regular fixture, playoff and highlights package are separate subjects.

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Sports

Major League Baseball

A series can contain several games. Add the game number, teams and commentary preference.

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Sports

World Baseball Classic

A series can contain several games. Add the game number, teams and commentary preference.

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Sports

Six Nations Championship

Specify the competition and teams, and distinguish live coverage from an available replay.

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Sports

The Rugby Championship

Specify the competition and teams, and distinguish live coverage from an available replay.

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Sports

United Rugby Championship

Specify the competition and teams, and distinguish live coverage from an available replay.

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Sports

Premiership Rugby

Specify the competition and teams, and distinguish live coverage from an available replay.

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Sports

Top 14

Specify the competition and teams, and distinguish live coverage from an available replay.

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Sports

Super Rugby Pacific

Specify the competition and teams, and distinguish live coverage from an available replay.

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Sports

European Rugby Champions Cup

Specify the competition and teams, and distinguish live coverage from an available replay.

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Sports

Australian Football League

Include the competition, participant and session so a viewing enquiry identifies the actual sporting subject.

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Sports

UFC

Name the promotion and event. A preliminary card, main card and replay can follow different access terms.

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Sports

ONE Championship

Name the promotion and event. A preliminary card, main card and replay can follow different access terms.

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Sports

Professional Fighters League

Name the promotion and event. A preliminary card, main card and replay can follow different access terms.

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Sports

WWE

Name the promotion and event. A preliminary card, main card and replay can follow different access terms.

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Sports

AEW

Name the promotion and event. A preliminary card, main card and replay can follow different access terms.

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Sports

PGA Tour

Name the tournament and round, then specify live coverage or highlights rather than assuming one stream covers everything.

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Sports

LIV Golf

Name the tournament and round, then specify live coverage or highlights rather than assuming one stream covers everything.

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Sports

Ryder Cup

Name the tournament and round, then specify live coverage or highlights rather than assuming one stream covers everything.

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Sports

Masters Tournament

Name the tournament and round, then specify live coverage or highlights rather than assuming one stream covers everything.

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Sports

The Open Championship

Name the tournament and round, then specify live coverage or highlights rather than assuming one stream covers everything.

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Sports

PGA Championship

Name the tournament and round, then specify live coverage or highlights rather than assuming one stream covers everything.

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Sports

U.S. Open — golf

Name the tournament and round, then specify live coverage or highlights rather than assuming one stream covers everything.

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Sports

Volleyball Nations League

Include the competition, participant and session so a viewing enquiry identifies the actual sporting subject.

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Sports

World Athletics Championships

Include the competition, participant and session so a viewing enquiry identifies the actual sporting subject.

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Sports

League of Legends World Championship

Include the competition, participant and session so a viewing enquiry identifies the actual sporting subject.

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Sports

The International Dota 2

Include the competition, participant and session so a viewing enquiry identifies the actual sporting subject.

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Sports

Formula One

Practice, qualifying and the race can be separate broadcasts. Include the series, round and session.

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Sports

NHL

Specify the league and teams. The same game can have different language or regional broadcasts.

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Channels

Channel 44

Use the programme name as well as the channel when an issue affects one show rather than the entire feed.

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Channels

Sky News Extra

A regional edition can carry a different news bulletin or schedule. Include the complete feed name in your request.

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Channels

CNN

A visible picture does not establish the right audio track. Check language and commentary in the selected player.

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Channels

ABC

If the picture works but listings do not, describe the guide problem separately from a playback problem.

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Channels

NBC

A delayed edition and a live channel can have different programme times. Use the full displayed feed label.

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Channels

CBS Reality

Copy the visible channel label and region without sharing the account’s username, password or source URL.

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Channels

Fox

Compare the programme listing with the device time zone before assuming a channel is showing the wrong schedule.

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Channels

ESPN

State the preferred dialogue or commentary language rather than assuming the logo identifies it.

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Channels

PTV

Test another permitted source so support can distinguish a single-feed problem from a wider account or network issue.

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Channels

National Geographic

A parent network and an individual station can have separate schedules. Name the station or edition you need.

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Channels

Documentary Channel

Use the programme name as well as the channel when an issue affects one show rather than the entire feed.

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Channels

TF1

A regional edition can carry a different news bulletin or schedule. Include the complete feed name in your request.

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Channels

ZDF

A visible picture does not establish the right audio track. Check language and commentary in the selected player.

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Channels

Das Erste

If the picture works but listings do not, describe the guide problem separately from a playback problem.

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Channels

WildBrainTV

A delayed edition and a live channel can have different programme times. Use the full displayed feed label.

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Channels

TVNZ 1

Copy the visible channel label and region without sharing the account’s username, password or source URL.

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Channels

SBS

Compare the programme listing with the device time zone before assuming a channel is showing the wrong schedule.

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Channels

CTV

State the preferred dialogue or commentary language rather than assuming the logo identifies it.

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Channels

CBC Television

Test another permitted source so support can distinguish a single-feed problem from a wider account or network issue.

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Channels

Sportsnet 360

A parent network and an individual station can have separate schedules. Name the station or edition you need.

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Channels

beIN 4K

Use the programme name as well as the channel when an issue affects one show rather than the entire feed.

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Channels

NHK World-Japan HD

A regional edition can carry a different news bulletin or schedule. Include the complete feed name in your request.

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Channels

Sony Channel

A visible picture does not establish the right audio track. Check language and commentary in the selected player.

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Channels

Tehzeeb TV

If the picture works but listings do not, describe the guide problem separately from a playback problem.

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Channels

StarPlus

A delayed edition and a live channel can have different programme times. Use the full displayed feed label.

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Channels

SABC 1

Copy the visible channel label and region without sharing the account’s username, password or source URL.

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Channels

KBS World

Compare the programme listing with the device time zone before assuming a channel is showing the wrong schedule.

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Channels

CNA

State the preferred dialogue or commentary language rather than assuming the logo identifies it.

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Channels

Abu Dhabi TV

Test another permitted source so support can distinguish a single-feed problem from a wider account or network issue.

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Channels

Ajman TV

A parent network and an individual station can have separate schedules. Name the station or edition you need.

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Channels

Alarabiya

Use the programme name as well as the channel when an issue affects one show rather than the entire feed.

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Channels

ABC News

A regional edition can carry a different news bulletin or schedule. Include the complete feed name in your request.

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Channels

Euronews Albania

A visible picture does not establish the right audio track. Check language and commentary in the selected player.

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Channels

Klan Music

If the picture works but listings do not, describe the guide problem separately from a playback problem.

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Channels

A24

A delayed edition and a live channel can have different programme times. Use the full displayed feed label.

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Channels

Allegro HD

Copy the visible channel label and region without sharing the account’s username, password or source URL.

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Channels

America Sports

Compare the programme listing with the device time zone before assuming a channel is showing the wrong schedule.

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Channels

ATV · Austria

State the preferred dialogue or commentary language rather than assuming the logo identifies it.

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Channels

ATV2

Test another permitted source so support can distinguish a single-feed problem from a wider account or network issue.

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Channels

BTV Karnten

A parent network and an individual station can have separate schedules. Name the station or edition you need.

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Channels

10 Shake

Use the programme name as well as the channel when an issue affects one show rather than the entire feed.

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Channels

7bravo

A regional edition can carry a different news bulletin or schedule. Include the complete feed name in your request.

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Channels

7flix

A visible picture does not establish the right audio track. Check language and commentary in the selected player.

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Channels

Az TV

If the picture works but listings do not, describe the guide problem separately from a playback problem.

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Channels

Idman TV

A delayed edition and a live channel can have different programme times. Use the full displayed feed label.

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Channels

Medeniyyet TV

Copy the visible channel label and region without sharing the account’s username, password or source URL.

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Channels

ABXplore

Compare the programme listing with the device time zone before assuming a channel is showing the wrong schedule.

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Channels

ACTV

State the preferred dialogue or commentary language rather than assuming the logo identifies it.

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Channels

ATV · Belgium

Test another permitted source so support can distinguish a single-feed problem from a wider account or network issue.

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Channels

7/8 TV

A parent network and an individual station can have separate schedules. Name the station or edition you need.

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Channels

Agro TV

Use the programme name as well as the channel when an issue affects one show rather than the entire feed.

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Channels

B1B Sport

A regional edition can carry a different news bulletin or schedule. Include the complete feed name in your request.

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Channels

AgroMais

A visible picture does not establish the right audio track. Check language and commentary in the selected player.

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Channels

Arte 1

If the picture works but listings do not, describe the guide problem separately from a playback problem.

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Channels

AXN

A delayed edition and a live channel can have different programme times. Use the full displayed feed label.

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Channels

A.Side

Copy the visible channel label and region without sharing the account’s username, password or source URL.

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Channels

ABC Spark

Compare the programme listing with the device time zone before assuming a channel is showing the wrong schedule.

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Channels

ABC Spark HD

State the preferred dialogue or commentary language rather than assuming the logo identifies it.

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Channels

3+

Test another permitted source so support can distinguish a single-feed problem from a wider account or network issue.

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Channels

4+

A parent network and an individual station can have separate schedules. Name the station or edition you need.

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Channels

5+

Use the programme name as well as the channel when an issue affects one show rather than the entire feed.

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Channels

13 Cocina

A regional edition can carry a different news bulletin or schedule. Include the complete feed name in your request.

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Channels

13C

A visible picture does not establish the right audio track. Check language and commentary in the selected player.

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Channels

13 Festival

If the picture works but listings do not, describe the guide problem separately from a playback problem.

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Channels

Teletica 7

A delayed edition and a live channel can have different programme times. Use the full displayed feed label.

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Channels

Barrandov Krimi

Copy the visible channel label and region without sharing the account’s username, password or source URL.

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Channels

Canal+ Sport 2

Compare the programme listing with the device time zone before assuming a channel is showing the wrong schedule.

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Channels

CNN Prima News

State the preferred dialogue or commentary language rather than assuming the logo identifies it.

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Channels

1-2-3.tv

Test another permitted source so support can distinguish a single-feed problem from a wider account or network issue.

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Channels

13th Street Universal

A parent network and an individual station can have separate schedules. Name the station or edition you need.

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Channels

3sat

Use the programme name as well as the channel when an issue affects one show rather than the entire feed.

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Channels

6'eren

A regional edition can carry a different news bulletin or schedule. Include the complete feed name in your request.

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Channels

Canal 9

A visible picture does not establish the right audio track. Check language and commentary in the selected player.

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Channels

Discovery Channel

If the picture works but listings do not, describe the guide problem separately from a playback problem.

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Channels

24 Horas

A delayed edition and a live channel can have different programme times. Use the full displayed feed label.

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Channels

3CatInfo

Copy the visible channel label and region without sharing the account’s username, password or source URL.

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Channels

La 7

Compare the programme listing with the device time zone before assuming a channel is showing the wrong schedule.

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Channels

Frii

State the preferred dialogue or commentary language rather than assuming the logo identifies it.

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Channels

Hero

Test another permitted source so support can distinguish a single-feed problem from a wider account or network issue.

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Channels

IRR-TV

A parent network and an individual station can have separate schedules. Name the station or edition you need.

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Channels

6ter

Use the programme name as well as the channel when an issue affects one show rather than the entire feed.

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Channels

AB1

A regional edition can carry a different news bulletin or schedule. Include the complete feed name in your request.

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Channels

Action

A visible picture does not establish the right audio track. Check language and commentary in the selected player.

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Channels

Acheloos TV

If the picture works but listings do not, describe the guide problem separately from a playback problem.

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Channels

Action 24

A delayed edition and a live channel can have different programme times. Use the full displayed feed label.

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Channels

Aeolos TV

Copy the visible channel label and region without sharing the account’s username, password or source URL.

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Channels

Celestial Classic Movies

Compare the programme listing with the device time zone before assuming a channel is showing the wrong schedule.

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Channels

Celestial Movies

State the preferred dialogue or commentary language rather than assuming the logo identifies it.

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Channels

Name the channel and local edition

Use the broadcaster name, regional edition and programme date. A channel label and a similarly named app can describe different viewing routes.

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Channels

Arena Sport 1

A parent network and an individual station can have separate schedules. Name the station or edition you need.

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Films & series

Avengers: Doomsday

A title worth identifying clearly.

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Films & series

Dune: Part Three

Make space for a film night.

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Films & series

Spider-Man: Brand New Day

Find the edition you mean.

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Films & series

The Odyssey

Keep the original title close.

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Films & series

Toy Story 5

A story starts with its name.

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Films & series

The Super Mario Galaxy Movie

Your watchlist, with context.

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Films & series

Michael

The year makes a difference.

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Films & series

Project Hail Mary

Choose dialogue and subtitles.

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Films & series

The Mandalorian and Grogu

Name the film and release year.

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Films & series

Moana

One work, a clear viewing plan.

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Films & series

House of the Dragon

A title worth identifying clearly.

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Films & series

Euphoria

Make space for a series night.

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Films & series

Industry

Find the edition you mean.

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Films & series

The Pitt

Keep the original title close.

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Films & series

A Knight of the Seven Kingdoms

A story starts with its name.

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Films & series

DTF St. Louis

Your watchlist, with context.

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Films & series

The Comeback

The year makes a difference.

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Films & series

Rooster

Choose dialogue and subtitles.

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Films & series

Hacks

One work, a clear viewing plan.

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Devices & platforms

A streaming stick needs the right app

Confirm the exact Fire TV model and its current software before choosing an installation route.

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Devices & platforms

Identify the Cube generation

A product family can contain different generations. Give the model name when asking about a player.

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Devices & platforms

Phone and television apps can differ

An app designed for touch can behave differently from a television app designed for a remote.

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Devices & platforms

Remote-first viewing

Choose an app built for a TV interface when that option is available from a trusted publisher.

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Devices & platforms

Interface and account are separate

The home-screen interface helps you open apps; a content subscription still has its own access details.

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Devices & platforms

Desktop setup starts with the player

Check the player publisher and supported account format before entering private access details.

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Devices & platforms

macOS is an operating system

A MAC device address and Apple’s macOS are different terms. Tell support which one you mean.

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Devices & platforms

Touch-screen player planning

Check the current app listing for the iPhone model and software version you use.

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Devices & platforms

Plan for the larger touch screen

A tablet’s screen shape can affect controls and subtitles. Check the actual app’s layout and account method.

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Devices & platforms

Box, app and membership differ

Identify the Apple TV hardware and the intended player separately from any third-party service membership.

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Devices & platforms

A TV operating system has its own apps

An iPhone app is not automatically an Apple TV app. Check the publisher’s tvOS listing.

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Devices & platforms

Samsung TVs need the model year

Televisions from one brand can have different app-store support. Send the exact model and software.

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Devices & platforms

Use the LG television’s own store

Check the current store on the actual television rather than assuming an Android package installs on it.

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Devices & platforms

Hisense is a brand; VIDAA is a platform

Check which operating system the television actually runs before following setup instructions.

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Devices & platforms

A portal device needs the supplied method

Ask which account route applies to the exact set-top box. Do not borrow a portal address from another account.

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Devices & platforms

Identify the device and middleware

The device model and installed software both matter when discussing an account method.

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Devices & platforms

Use the exact SHIELD model

A model and software version help narrow down remote, codec and player questions.

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Devices & platforms

Differentiate TV and TV Pro

Give the full hardware name rather than assuming every model has identical ports or software behaviour.

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Devices & platforms

A product family has several versions

Use the label on the box or the system-information screen to identify the hardware.

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Devices & platforms

Small hardware, specific setup

Power, Wi-Fi conditions and the selected player all belong in a streaming-stick setup check.

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Devices & platforms

Casting has two ends

Check the sending app and receiving device. Seeing a cast icon does not prove every source can be cast.

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Devices & platforms

Sender and receiver must be considered

A casting route needs support at both ends. Confirm the exact devices and app before relying on it.

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Devices & platforms

Browser playback is a separate route

A web page and a native player can support different account methods. Use only the route supplied for your account.

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Devices & platforms

Check the actual web-player route

A browser’s presence does not establish that a service provides compatible browser playback.

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Devices & platforms

Keep browser and native app distinct

If a service supplies a web player, use its confirmed address. Do not paste credentials into an unrelated site.

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Devices & platforms

Desktop distributions can differ

Identify the distribution and selected player before applying package or codec guidance.

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Devices & platforms

Choose a maintained publisher route

Installation guidance should match the software version and application you actually use.

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Devices & platforms

Know the package you are installing

Use a trusted software source and the intended application name rather than an unrelated download.

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Devices & platforms

Identify the actual OS version

Similar device names can use different operating systems. Confirm the platform before choosing an app.

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Devices & platforms

A manufacturer is not an operating system

Use the television’s system-information screen to confirm its platform and software.

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Devices & platforms

A device brand is not a compatibility result

Ask about the supported viewing route before buying hardware for a particular subscription.

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Devices & platforms

Give the full product model

The exact model helps distinguish device software, ports and installation options.

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Devices & platforms

Name the device, not only the brand

A manufacturer can sell several products. Include the hardware model in a setup question.

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Devices & platforms

External devices are a separate option

Where a native app is unavailable, discuss a suitable external-device route before purchasing extra hardware.

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Devices & platforms

Read subtitles at your normal distance

Test text size, contrast and remote controls on the actual television you use.

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Devices & platforms

Keep phone, tablet and TV instructions separate

Choose instructions for the actual hardware and operating system rather than following a brand name alone.

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Apps & setup

Before entering credentials

Confirm the player name and the account method supplied to you. A portal, playlist and username form are different routes.

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Apps & setup

Username and password login

Copy the supplied username and password exactly. Avoid extra spaces introduced when pasting from a message.

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Apps & setup

A server URL needs its exact format

Use only the server address supplied for your own account, including its scheme and any required port.

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Apps & setup

A playlist URL is an account secret

A full playlist link can contain credentials. Keep it out of public screenshots, forums and shared documents.

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Apps & setup

Portal access is a distinct method

Use a portal only when it was supplied for the exact device and account you are configuring.

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Apps & setup

MAC address is not macOS

A device identifier and Apple’s computer operating system are different. Include the device model when asking about a MAC.

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Apps & setup

App fees and service fees

A separate player licence or store payment does not automatically purchase a StarShare subscription.

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Apps & setup

Use a trusted installation source

Prefer the app’s recognised store listing or a confirmed publisher distribution route. Check the developer identity.

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Apps & setup

A Downloader code is only a route

A numeric shortcut does not prove the publisher, version or safety of the file it opens. Confirm its destination.

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Apps & setup

Read the developer name

Similar application names and icons can refer to unrelated products. Compare the developer and actual store listing.

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Apps & setup

Keep account types separate

Do not try a website password, app-store login or third-party platform membership in an unrelated IPTV account form.

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Apps & setup

Refresh without erasing settings

Try the player’s available refresh function before clearing data, and keep your access details safely stored.

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Apps & setup

When an account will not load

Check the exact message, supplied access format and current account status before repeatedly reinstalling the player.

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Apps & setup

A blank guide needs a guide check

If playback works, check guide data and the player’s guide-refresh options rather than changing the account password.

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Apps & setup

EPG means programme guide

Guide listings describe scheduled programmes. They are separate from the actual video stream and can vary by source.

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Apps & setup

Catch-up is not universal

Past-programme access depends on the source, the account and the player. A programme-guide entry is not a guarantee of replay.

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Apps & setup

Favourites are a player feature

If your player supports favourites, add a short list of the sources you actually use. Menu labels vary between apps.

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Apps & setup

Subtitles and audio use different menus

A subtitle choice changes text. An audio choice changes sound only when that track is available.

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Apps & setup

Match the device time zone

An incorrect clock or time zone can make programme listings confusing. Check system time before changing guide offsets.

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Apps & setup

Keep the player updated carefully

Read the publisher’s update notes and keep account details safe before applying an available application update.

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Apps & setup

Before changing players

Check that the alternative player supports your supplied account method and whether it has a separate fee.

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Apps & setup

A QR code can contain private details

Do not share a setup code publicly unless you know what it contains. It may identify a device or account.

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Apps & setup

A screenshot should explain the issue

Include the relevant error while hiding passwords, usernames, private URLs and personal payment information.

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Apps & setup

TV remote and touch controls differ

Choose guidance for your actual interface. A television remote does not behave like a phone keyboard.

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Apps & setup

A reset should be a deliberate step

Clearing app data can remove saved settings. Keep the access method and details before using a reset option.

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Apps & setup

Keep device activation details private

A device key, MAC address or activation QR can be account-related information. Share it only through the intended support route.

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Apps & setup

A download is not an activation

Installing software does not automatically create a paid account or confirm access to a particular service.

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Apps & setup

One useful test at a time

Change one relevant setting and retest. Several simultaneous changes make the actual cause harder to identify.

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Apps & setup

Build a safe setup note

Store the app name and account method securely. Avoid putting passwords in ordinary shared notes or public links.

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Apps & setup

Ask about the exact app shown

The supplied panel lists several applications. A screenshot proves what was shown, not current compatibility or a tested download.

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Subscription plans

1 month subscription

Full subscription total in USD. Choose the term and confirm the order conditions before payment.

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Subscription plans

3 months subscription

Full subscription total in USD. Choose the term and confirm the order conditions before payment.

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Subscription plans

6 months subscription

Full subscription total in USD. Choose the term and confirm the order conditions before payment.

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Subscription plans

12 months subscription

Full subscription total in USD. Choose the term and confirm the order conditions before payment.

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Subscription plans

1 month or 3 months?

Compare the full price and the amount of time you intend to use the account. Monthly equivalents are comparisons, not instalments.

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Subscription plans

1 month or 6 months?

Compare the full price and the amount of time you intend to use the account. Monthly equivalents are comparisons, not instalments.

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Subscription plans

1 month or 12 months?

Compare the full price and the amount of time you intend to use the account. Monthly equivalents are comparisons, not instalments.

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Subscription plans

3 months or 6 months?

Compare the full price and the amount of time you intend to use the account. Monthly equivalents are comparisons, not instalments.

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Subscription plans

3 months or 12 months?

Compare the full price and the amount of time you intend to use the account. Monthly equivalents are comparisons, not instalments.

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Subscription plans

6 months or 12 months?

Compare the full price and the amount of time you intend to use the account. Monthly equivalents are comparisons, not instalments.

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Subscription plans

A short first commitment

Choose a one-month term when a short subscription period fits your current plans.

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Subscription plans

Plan for a quarter

Three months has one confirmed full-term total. Read the period and currency together.

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Subscription plans

A six-month viewing plan

Choose half a year only when the term suits your intended use and the order conditions are clear.

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Subscription plans

A twelve-month decision

The annual total is paid for the full term; the approximate monthly figure is a comparison.

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Subscription plans

Read the full-term total first

The largest price on an offer should identify the whole subscription period, not a disguised monthly charge.

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Subscription plans

Compare like with like

Two totals are meaningful only when you compare the periods and account conditions together.

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Subscription plans

A monthly equivalent is a calculation

Divide the full total by the number of months. Rounding makes the displayed comparison approximate.

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Subscription plans

Your selected term belongs in the message

Include the subscription period and quoted USD total when asking support to confirm an order.

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Subscription plans

A renewal needs a current quote

Check the price and account conditions when renewing rather than assuming an old receipt fixes a future offer.

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Subscription plans

Player licences stay separate

Confirm any player charge directly with its publisher; it is separate from the subscription total shown here.

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Subscription plans

Connection count needs confirmation

A subscription duration does not describe how many simultaneous streams the account permits.

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Subscription plans

Fees and taxes need an order check

Ask whether the final payable amount has any applicable fees or taxes before making a payment.

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Subscription plans

Know the activation step

Confirm how access will be delivered after payment confirmation; a promotional card is not an activated account.

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Subscription plans

Keep a clear order record

Save the selected period, total, seller and payment reference without sharing personal payment details publicly.

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Reseller & business

Starter credit package

A separate reseller credit package. Credit quantity is not a connection count or a subscription duration.

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Reseller & business

Growth credit package

A separate reseller credit package. Credit quantity is not a connection count or a subscription duration.

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Reseller & business

Professional credit package

A separate reseller credit package. Credit quantity is not a connection count or a subscription duration.

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Reseller & business

Enterprise credit package

A separate reseller credit package. Credit quantity is not a connection count or a subscription duration.

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Reseller & business

Starter annual planning

100 credits can fund 10 annual activations at the confirmed deduction of 10 credits each.

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Reseller & business

Growth annual planning

300 credits can fund 30 annual activations at the confirmed deduction of 10 credits each.

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Reseller & business

Professional annual planning

1,000 credits can fund 100 annual activations at the confirmed deduction of 10 credits each.

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Reseller & business

Enterprise annual planning

5,000 credits can fund 500 annual activations at the confirmed deduction of 10 credits each.

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Reseller & business

Starter monthly planning

At 1 credit per one-month activation, 100 credits fund 100 one-month activations.

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Reseller & business

Growth monthly planning

At 1 credit per one-month activation, 300 credits fund 300 one-month activations.

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Reseller & business

Professional monthly planning

At 1 credit per one-month activation, 1,000 credits fund 1,000 one-month activations.

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Reseller & business

Enterprise monthly planning

At 1 credit per one-month activation, 5,000 credits fund 5,000 one-month activations.

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Reseller & business

Starter mixed-term example

Example: 5 annual activations use 50 credits, leaving 50 credits for one-month activations.

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Reseller & business

Growth mixed-term example

Example: 15 annual activations use 150 credits, leaving 150 credits for one-month activations.

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Reseller & business

Professional mixed-term example

Example: 50 annual activations use 500 credits, leaving 500 credits for one-month activations.

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Reseller & business

Enterprise mixed-term example

Example: 250 annual activations use 2,500 credits, leaving 2,500 credits for one-month activations.

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Reseller & business

What a credit means

A credit is a panel accounting unit. Use the confirmed term lookup instead of assuming one credit equals one calendar month for every product.

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Reseller & business

Annual activation is ten credits

Twelve months has an explicit ten-credit deduction. Multiplying twelve by the monthly deduction gives the wrong annual answer.

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Reseller & business

Three and six months: ask the panel

Retail prices for these terms are confirmed. Their direct activation deductions have not been supplied.

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Reseller & business

Separate cost from customer revenue

A package cost is what you pay for credits. Customer prices, revenue and profit are different quantities.

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Reseller & business

Check the panel before funding

Confirm account access, credit conditions and the intended activation terms before choosing a reseller package.

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Reseller & business

A reseller account is separate

A household viewing subscription and a credit-based account-management product serve different purposes.

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Reseller & business

Credit expiry needs a written answer

No expiry rule was supplied for these packages. Ask support for the current credit conditions before purchase.

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Reseller & business

A package total is not an instalment

Read the full USD package total and included credit quantity together. Unit rates are comparisons for that package.

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Help & FAQs

Buffering on one channel

Try another permitted source and note whether the issue affects only one feed.

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Help & FAQs

Buffering on every channel

Check other household traffic and the connection between the device and router before changing account settings.

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Help & FAQs

Picture works, no sound

Check mute, volume output and an available audio track in the actual player.

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Help & FAQs

Sound works, no picture

Record the source and player, then test another permitted item to narrow down a source or playback issue.

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Help & FAQs

Video pauses at busy times

Compare the same source at another time and note other network activity rather than assuming a single cause.

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Help & FAQs

Guide times are offset

Check the system clock and time zone first, then the player’s applicable guide settings.

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Help & FAQs

Only the guide is blank

Playback and programme metadata are separate. Try a guide refresh if your player provides one.

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Help & FAQs

Login says expired

Ask support to confirm the account’s actual end date and renewal status.

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Help & FAQs

Login says invalid

Check the supplied access format and exact spelling without posting the credentials publicly.

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Help & FAQs

App closes unexpectedly

Record the app version, device model and what happened immediately before it closed.

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Help & FAQs

App opens slowly

Check storage pressure and other running applications using the device’s normal controls.

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Help & FAQs

Catalogue takes time to load

Note whether the first load completes, the exact message and whether a normal refresh changes the result.

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Help & FAQs

A single title will not play

Try another available item and report the title, edition and player rather than only the category.

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Help & FAQs

Subtitles do not appear

Check whether a subtitle track is available for that source and selected in the player.

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Help & FAQs

The wrong language is playing

Look for an available audio or commentary choice; subtitle settings affect text separately.

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Help & FAQs

Remote buttons do not respond

Confirm the app is designed for the television interface and check the device’s normal remote controls.

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Help & FAQs

Keyboard hides the login form

Use the device’s normal keyboard controls and check that the app matches your screen type.

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Help & FAQs

Picture shape looks stretched

Check the player and display aspect settings before assuming the source is the wrong resolution.

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Help & FAQs

Picture is cropped

Check zoom and display scaling on the actual device. Cropping and stream resolution are different issues.

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Help & FAQs

The TV says no internet

Check the device’s network connection through system settings before changing the player account.

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Help & FAQs

Wi-Fi signal is weak

Compare the device’s location and obstructions; a working phone near the router does not test the television’s location.

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Help & FAQs

Ethernet versus Wi-Fi

Compare stability on your actual setup where both options exist. A wired route avoids the device’s Wi-Fi link.

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Help & FAQs

Other people are using the network

Downloads, cloud sync and other streams can share the same connection. Retest with ordinary competing traffic reduced.

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Help & FAQs

A speed test is not the stream

A speed test measures a route at one moment. It does not establish the behaviour of every video source.

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Help & FAQs

Lower quality plays better

Note which available source settings work, then describe the result without treating the setting label as a quality guarantee.

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Help & FAQs

HD, Full HD and 4K labels

A label and the actual delivered source can differ. Device, player and network conditions also affect the picture.

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Help & FAQs

The TV supports 4K

A display’s capability does not mean every source supplies a 4K picture.

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Help & FAQs

An 8K logo elsewhere

A brand name or badge does not measure the resolution of a particular programme.

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Help & FAQs

Refresh or reinstall?

A refresh is usually less disruptive to saved account information than deleting application data.

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Help & FAQs

Before a factory reset

A full device reset can remove apps and settings. Use it only with a clear reason and a safe copy of necessary details.

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Help & FAQs

When to restart the player

A normal close and reopen can be a simple diagnostic step. Record whether it changes the same symptom.

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Help & FAQs

When to restart the device

Use the manufacturer’s normal restart procedure and retest the same item afterward.

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Help & FAQs

Changing the router

Keep the existing network details and understand other connected devices before changing router settings.

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Help & FAQs

Avoid random DNS changes

Change a network setting only when you understand the diagnostic purpose and can restore the original value.

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Help & FAQs

Do not share a playlist publicly

A playlist address may contain account credentials, even when it looks like an ordinary web link.

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Help & FAQs

Hide account fields in screenshots

Cover usernames, passwords, private URLs, device identifiers and payment details before sharing an image.

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Help & FAQs

Keep order references readable

Send the reference and selected term through the intended support route without sending full card information.

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Help & FAQs

Report an exact error

Copy the message and say what action produced it. This is more useful than only saying the app is broken.

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Help & FAQs

Report a playback time

Include when the issue occurred and your time zone so the report identifies the relevant moment.

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Help & FAQs

Explain what still works

Working channels or functions help narrow down the affected part of the setup.

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Help & FAQs

Keep a short test record

Write down one change and one observed result at a time, then share the useful findings.

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Help & FAQs

Connection allowance is separate

A twelve-month subscription does not mean twelve concurrent streams. Confirm the actual allowance for the order.

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Help & FAQs

Using another device

Check the account conditions before moving or using the account on an additional device.

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Help & FAQs

Using a player with a fee

A player purchase does not automatically include the service subscription you want to use.

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Help & FAQs

The app name changed

Include the familiar and current name, plus the developer, when asking about an application.

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Help & FAQs

Similar icons, different apps

Compare the publisher and actual store listing before assuming two similar icons identify the same software.

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Help & FAQs

A catalogue count can change

Treat a published count as a dated inventory rather than a promise that a particular item is always available.

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Help & FAQs

A channel name has variants

Regional, language and quality editions can share a familiar brand. Use the complete displayed label.

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Help & FAQs

Catch-up has its own conditions

A guide listing does not establish that past programmes can be replayed on your account and player.

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Help & FAQs

Pause live television

Use only the functions actually supplied by the player and source. A visible button alone does not confirm service support.

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Help & FAQs

Local recording questions

Check player capability, storage and the relevant permissions before assuming a record control is usable.

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Help & FAQs

Programme titles look different

Metadata can use an original or translated name. Compare the title, year and episode.

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Help & FAQs

Missing poster artwork

A missing poster and a playback failure are separate problems. Report which part is affected.

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Help & FAQs

A series has duplicate entries

Compare season, language, edition and source labels before removing or choosing an entry.

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Help & FAQs

Choose a family shortlist

Pick the titles and channels the household actually uses and check suitability before ordering.

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Help & FAQs

Request your one-day free trial

Install the confirmed compatible app, then contact StarShare on WhatsApp to request a one-day free trial.

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Help & FAQs

Ask about a compatibility test

Give your device model, selected player and the specific functions you need to check.

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Help & FAQs

Activation is a separate step

A message, receipt or artwork does not itself confirm that an account has been created and can connect.

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Help & FAQs

When access details have not arrived

Contact support with the order reference and selected term, keeping payment details private.

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Help & FAQs

Check renewal before expiry

Confirm the account reference, current expiry and requested new term before arranging a renewal.

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Help & FAQs

Keep a renewal receipt

Store the term, amount and order reference so future support questions can identify the actual transaction.

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Help & FAQs

Changed your device?

Tell support the new device model and account method before assuming the old setup transfers unchanged.

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Help & FAQs

A television update changed the app

Record the device software and app version before and after the observed change if available.

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Help & FAQs

A store listing is unavailable

Check the actual device store and region. Ask about a supported alternative before buying another player.

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Help & FAQs

No verified APK link

Ask the relevant publisher or support for the correct distribution route rather than using an unknown mirror.

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Help & FAQs

Numbers in artwork are not passwords

A package quantity, Downloader shortcut and account password are different kinds of information.

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Help & FAQs

Reseller credits are not streams

A credit balance is an accounting quantity. It does not state how many viewers can watch simultaneously.

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Help & FAQs

One month uses one credit

Use the supplied term lookup: a single one-month activation deducts one credit.

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Help & FAQs

Twelve months uses ten credits

Use the explicit annual lookup. Do not multiply the monthly deduction by twelve.

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Help & FAQs

Three-month credits need checking

The retail total is known, but the direct panel deduction for a three-month activation has not been supplied.

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Help & FAQs

Six-month credits need checking

Do not infer the six-month activation deduction from the annual rule or another brand’s panel.

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Help & FAQs

Credit balance and revenue differ

Credits, package cost, customer revenue and profit should remain separate quantities.

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Help & FAQs

Ask about credit conditions

Check expiry, account restrictions and applicable package conditions before funding a reseller account.

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Help & FAQs

An annual planning example

One hundred credits can fund ten annual activations at ten credits each; this is credit usage rather than sales or profit.

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Help & FAQs

Refund questions need an order

Send the order reference and issue privately and read the supplied conditions before paying.

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Help & FAQs

Policy terms before payment

Ask about the conditions that affect your own order, including the period, allowance and applicable fees.

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Help & FAQs

Third-party memberships stay separate

A platform mark does not mean its membership is bundled with a StarShare subscription.

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Help & FAQs

Country directory is a reference

A flag identifies a country edition. It does not establish local offices or confirmed service availability.

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Help & FAQs

Support hours need confirmation

A contact number does not establish round-the-clock availability or a promised response time.

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Help & FAQs

Make the first message useful

Include your device, player and specific question while keeping private credentials out of the message preview.

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Renewals

Keep your current account

A renewal should identify the account you already use before a new term is arranged.

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Renewals

Check the actual expiry

Ask about the account end date before assuming a calendar reminder is the service expiry.

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Renewals

Choose another month

The confirmed one-month subscription total is $6.99 USD. Confirm current renewal conditions.

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Renewals

Choose another quarter

The confirmed three-month subscription total is $14.99 USD. Confirm the actual renewal order.

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Renewals

Choose another six months

The confirmed six-month subscription total is $27.99 USD. Check the account and new period together.

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Renewals

Choose another year

The confirmed twelve-month subscription total is $39.99 USD. Check the current renewal arrangement.

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Renewals

Keep the order reference

A reference helps identify a payment without sharing personal card information.

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Renewals

Do not create an accidental second account

Tell support that you want a renewal of the existing account rather than assuming every new request extends it.

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Renewals

Changed your screen?

A different device may need another player or access method. Include it in the renewal conversation.

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Renewals

Compare the term again

Choose the period that fits your current plans instead of treating the previous term as a required choice.

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Renewals

Ask before repeating a payment

If an order is unclear, check the saved reference and status before sending the same payment again.

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Renewals

A receipt is not a playback test

After confirmed activation, use the actual player to check access and the functions that matter to you.

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Renewals

Store access details safely

Keep credentials in a secure place so a device reset does not turn a renewal into a setup search.

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Renewals

Check all four numbers

Read the amount, currency, subscription period and account reference together before confirming.

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Renewals

Your next step is a conversation

Send the current account reference and requested term through StarShare’s published WhatsApp contact.

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OTT + sports atlas

The complete OTT + sports reference atlas

A reconciled, multi-panel visual directory of the saved OTT/provider and sports identity records. Reference artwork does not establish a bundled subscription.

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Country edition

Afghanistan

Plan viewing around Afghanistan with your preferred languages, exact programme names and actual device.

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Albania

A regional viewing shortlist: ABC News, Euronews Albania, Klan Music.

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Algeria

Plan viewing around Algeria with your preferred languages, exact programme names and actual device.

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Andorra

Plan viewing around Andorra with your preferred languages, exact programme names and actual device.

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Angola

Plan viewing around Angola with your preferred languages, exact programme names and actual device.

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Antigua and Barbuda

Plan viewing around Antigua and Barbuda with your preferred languages, exact programme names and actual device.

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Argentina

A regional viewing shortlist: A24, Allegro HD, America Sports.

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Armenia

Plan viewing around Armenia with your preferred languages, exact programme names and actual device.

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Australia

A regional viewing shortlist: 10 Shake, 7bravo, 7flix.

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Austria

A regional viewing shortlist: ATV, ATV2, BTV Karnten.

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Azerbaijan

A regional viewing shortlist: Az TV, Idman TV, Medeniyyet TV.

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Bahamas

Plan viewing around Bahamas with your preferred languages, exact programme names and actual device.

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Bahrain

Plan viewing around Bahrain with your preferred languages, exact programme names and actual device.

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Bangladesh

Plan viewing around Bangladesh with your preferred languages, exact programme names and actual device.

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Barbados

Plan viewing around Barbados with your preferred languages, exact programme names and actual device.

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Belarus

Plan viewing around Belarus with your preferred languages, exact programme names and actual device.

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Belgium

A regional viewing shortlist: ABXplore, ACTV, ATV.

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Belize

Plan viewing around Belize with your preferred languages, exact programme names and actual device.

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Benin

Plan viewing around Benin with your preferred languages, exact programme names and actual device.

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Bhutan

Plan viewing around Bhutan with your preferred languages, exact programme names and actual device.

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Bolivia

Plan viewing around Bolivia with your preferred languages, exact programme names and actual device.

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Bosnia and Herzegovina

Plan viewing around Bosnia and Herzegovina with your preferred languages, exact programme names and actual device.

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Botswana

Plan viewing around Botswana with your preferred languages, exact programme names and actual device.

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Brazil

A regional viewing shortlist: AgroMais, Arte 1, AXN.

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Brunei Darussalam

Plan viewing around Brunei Darussalam with your preferred languages, exact programme names and actual device.

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Bulgaria

A regional viewing shortlist: 7/8 TV, Agro TV, B1B Sport.

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Burkina Faso

Plan viewing around Burkina Faso with your preferred languages, exact programme names and actual device.

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Burundi

Plan viewing around Burundi with your preferred languages, exact programme names and actual device.

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Cabo Verde

Plan viewing around Cabo Verde with your preferred languages, exact programme names and actual device.

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Cambodia

Plan viewing around Cambodia with your preferred languages, exact programme names and actual device.

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Cameroon

Plan viewing around Cameroon with your preferred languages, exact programme names and actual device.

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Canada

A regional viewing shortlist: A.Side, ABC Spark, ABC Spark HD.

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Central African Republic

Plan viewing around Central African Republic with your preferred languages, exact programme names and actual device.

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Chad

Plan viewing around Chad with your preferred languages, exact programme names and actual device.

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Chile

A regional viewing shortlist: 13 Cocina, 13C, 13 Festival.

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China

Plan viewing around China with your preferred languages, exact programme names and actual device.

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Colombia

Plan viewing around Colombia with your preferred languages, exact programme names and actual device.

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Comoros

Plan viewing around Comoros with your preferred languages, exact programme names and actual device.

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Costa Rica

A regional viewing shortlist: Teletica 7.

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Croatia

A regional viewing shortlist: Arena Sport 1, Arena Sport 10, Arena Sport 2.

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Cuba

Plan viewing around Cuba with your preferred languages, exact programme names and actual device.

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Cyprus

Plan viewing around Cyprus with your preferred languages, exact programme names and actual device.

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Czechia

A regional viewing shortlist: Barrandov Krimi, Canal+ Sport 2, CNN Prima News.

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Côte d’Ivoire

Plan viewing around Côte d’Ivoire with your preferred languages, exact programme names and actual device.

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DR Congo

Plan viewing around DR Congo with your preferred languages, exact programme names and actual device.

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Denmark

A regional viewing shortlist: 6'eren, Canal 9, Discovery Channel.

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Djibouti

Plan viewing around Djibouti with your preferred languages, exact programme names and actual device.

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Dominica

Plan viewing around Dominica with your preferred languages, exact programme names and actual device.

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Dominican Republic

Plan viewing around Dominican Republic with your preferred languages, exact programme names and actual device.

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Ecuador

Plan viewing around Ecuador with your preferred languages, exact programme names and actual device.

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Egypt

Plan viewing around Egypt with your preferred languages, exact programme names and actual device.

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El Salvador

Plan viewing around El Salvador with your preferred languages, exact programme names and actual device.

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Equatorial Guinea

Plan viewing around Equatorial Guinea with your preferred languages, exact programme names and actual device.

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Eritrea

Plan viewing around Eritrea with your preferred languages, exact programme names and actual device.

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Estonia

Plan viewing around Estonia with your preferred languages, exact programme names and actual device.

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Eswatini

Plan viewing around Eswatini with your preferred languages, exact programme names and actual device.

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Ethiopia

Plan viewing around Ethiopia with your preferred languages, exact programme names and actual device.

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Fiji

Plan viewing around Fiji with your preferred languages, exact programme names and actual device.

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Finland

A regional viewing shortlist: Frii, Hero, IRR-TV.

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France

A regional viewing shortlist: 6ter, AB1, Action.

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Gabon

Plan viewing around Gabon with your preferred languages, exact programme names and actual device.

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Gambia

Plan viewing around Gambia with your preferred languages, exact programme names and actual device.

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Georgia

Plan viewing around Georgia with your preferred languages, exact programme names and actual device.

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Germany

A regional viewing shortlist: 1-2-3.tv, 13th Street Universal, 3sat.

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Ghana

Plan viewing around Ghana with your preferred languages, exact programme names and actual device.

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Greece

A regional viewing shortlist: Acheloos TV, Action 24, Aeolos TV.

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Grenada

Plan viewing around Grenada with your preferred languages, exact programme names and actual device.

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Guatemala

Plan viewing around Guatemala with your preferred languages, exact programme names and actual device.

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Guinea

Plan viewing around Guinea with your preferred languages, exact programme names and actual device.

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Guinea-Bissau

Plan viewing around Guinea-Bissau with your preferred languages, exact programme names and actual device.

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Guyana

Plan viewing around Guyana with your preferred languages, exact programme names and actual device.

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Haiti

Plan viewing around Haiti with your preferred languages, exact programme names and actual device.

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Honduras

Plan viewing around Honduras with your preferred languages, exact programme names and actual device.

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Hungary

A regional viewing shortlist: Arena4, ATV, Comedy Central Family.

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Iceland

A regional viewing shortlist: Althingi, Hringbraut, N4.

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India

A regional viewing shortlist: 1 Sports, 9X Jalwa, 9X Jhakaas.

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Indonesia

A regional viewing shortlist: Ajwa TV, ANTV, Bali TV.

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Iran

Plan viewing around Iran with your preferred languages, exact programme names and actual device.

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Iraq

Plan viewing around Iraq with your preferred languages, exact programme names and actual device.

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Ireland

A regional viewing shortlist: Oireachtas TV, RTE2, RTE One.

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Israel

A regional viewing shortlist: 5Gold, 5Live, 5Plus.

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Italy

A regional viewing shortlist: 20, 7 Gold, ACI Sport TV.

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Jamaica

Plan viewing around Jamaica with your preferred languages, exact programme names and actual device.

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Japan

Plan viewing around Japan with your preferred languages, exact programme names and actual device.

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Jordan

Plan viewing around Jordan with your preferred languages, exact programme names and actual device.

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Kazakhstan

Plan viewing around Kazakhstan with your preferred languages, exact programme names and actual device.

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Kenya

Plan viewing around Kenya with your preferred languages, exact programme names and actual device.

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Kiribati

Plan viewing around Kiribati with your preferred languages, exact programme names and actual device.

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Kuwait

Plan viewing around Kuwait with your preferred languages, exact programme names and actual device.

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Kyrgyzstan

Plan viewing around Kyrgyzstan with your preferred languages, exact programme names and actual device.

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Laos

Plan viewing around Laos with your preferred languages, exact programme names and actual device.

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Latvia

Plan viewing around Latvia with your preferred languages, exact programme names and actual device.

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Lebanon

A regional viewing shortlist: Al Jadeed, Al-Manar, Future TV.

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Lesotho

Plan viewing around Lesotho with your preferred languages, exact programme names and actual device.

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Liberia

Plan viewing around Liberia with your preferred languages, exact programme names and actual device.

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Libya

Plan viewing around Libya with your preferred languages, exact programme names and actual device.

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Liechtenstein

Plan viewing around Liechtenstein with your preferred languages, exact programme names and actual device.

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Lithuania

A regional viewing shortlist: 2TV, Balticum Auksinis, Balticum Platinum.

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Luxembourg

A regional viewing shortlist: apart TV, Chamber TV, eldo.TV.

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Madagascar

Plan viewing around Madagascar with your preferred languages, exact programme names and actual device.

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Malawi

Plan viewing around Malawi with your preferred languages, exact programme names and actual device.

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Malaysia

A regional viewing shortlist: 8TV, Astro AEC, Astro AOD.

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Maldives

Plan viewing around Maldives with your preferred languages, exact programme names and actual device.

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Mali

Plan viewing around Mali with your preferred languages, exact programme names and actual device.

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Malta

A regional viewing shortlist: NET, One, Tokis.

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Marshall Islands

Plan viewing around Marshall Islands with your preferred languages, exact programme names and actual device.

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Mauritania

Plan viewing around Mauritania with your preferred languages, exact programme names and actual device.

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Mauritius

Plan viewing around Mauritius with your preferred languages, exact programme names and actual device.

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Mexico

A regional viewing shortlist: A+, ADN Noticias, Azteca Uno.

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Micronesia

Plan viewing around Micronesia with your preferred languages, exact programme names and actual device.

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Moldova

Plan viewing around Moldova with your preferred languages, exact programme names and actual device.

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Monaco

Plan viewing around Monaco with your preferred languages, exact programme names and actual device.

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Mongolia

Plan viewing around Mongolia with your preferred languages, exact programme names and actual device.

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Montenegro

Plan viewing around Montenegro with your preferred languages, exact programme names and actual device.

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Morocco

Plan viewing around Morocco with your preferred languages, exact programme names and actual device.

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Mozambique

Plan viewing around Mozambique with your preferred languages, exact programme names and actual device.

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Myanmar

Plan viewing around Myanmar with your preferred languages, exact programme names and actual device.

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Namibia

Plan viewing around Namibia with your preferred languages, exact programme names and actual device.

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Nauru

Plan viewing around Nauru with your preferred languages, exact programme names and actual device.

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Nepal

Plan viewing around Nepal with your preferred languages, exact programme names and actual device.

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Netherlands

A regional viewing shortlist: 192TV, Animal Planet, AT5.

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New Zealand

A regional viewing shortlist: Bravo, eden, Country TV.

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Nicaragua

Plan viewing around Nicaragua with your preferred languages, exact programme names and actual device.

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Niger

Plan viewing around Niger with your preferred languages, exact programme names and actual device.

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Nigeria

Plan viewing around Nigeria with your preferred languages, exact programme names and actual device.

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North Korea

Plan viewing around North Korea with your preferred languages, exact programme names and actual device.

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North Macedonia

Plan viewing around North Macedonia with your preferred languages, exact programme names and actual device.

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Norway

A regional viewing shortlist: Bedehuskanalen, FEM, Frikanalen.

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Oman

Plan viewing around Oman with your preferred languages, exact programme names and actual device.

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Pakistan

Plan viewing around Pakistan with your preferred languages, exact programme names and actual device.

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Palau

Plan viewing around Palau with your preferred languages, exact programme names and actual device.

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Palestine

Plan viewing around Palestine with your preferred languages, exact programme names and actual device.

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Panama

Plan viewing around Panama with your preferred languages, exact programme names and actual device.

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Papua New Guinea

Plan viewing around Papua New Guinea with your preferred languages, exact programme names and actual device.

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Paraguay

Plan viewing around Paraguay with your preferred languages, exact programme names and actual device.

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Peru

Plan viewing around Peru with your preferred languages, exact programme names and actual device.

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Philippines

A regional viewing shortlist: A2Z, Aliw Channel 23, All TV.

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Poland

A regional viewing shortlist: 13 Ulica, 4 Fun Dance, 4 Fun Kids.

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Portugal

A regional viewing shortlist: A Bola TV, AXN HD, AXN Movies HD.

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Qatar

Plan viewing around Qatar with your preferred languages, exact programme names and actual device.

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Republic of the Congo

Plan viewing around Republic of the Congo with your preferred languages, exact programme names and actual device.

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Romania

A regional viewing shortlist: A7TV, Acasa Gold, Acasa.

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Russia

A regional viewing shortlist: 2x2, Auto Plus, Boks TV.

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Rwanda

Plan viewing around Rwanda with your preferred languages, exact programme names and actual device.

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Saint Kitts and Nevis

Plan viewing around Saint Kitts and Nevis with your preferred languages, exact programme names and actual device.

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Saint Lucia

Plan viewing around Saint Lucia with your preferred languages, exact programme names and actual device.

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Saint Vincent and the Grenadines

Plan viewing around Saint Vincent and the Grenadines with your preferred languages, exact programme names and actual device.

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Samoa

Plan viewing around Samoa with your preferred languages, exact programme names and actual device.

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San Marino

Plan viewing around San Marino with your preferred languages, exact programme names and actual device.

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Sao Tome and Principe

Plan viewing around Sao Tome and Principe with your preferred languages, exact programme names and actual device.

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Saudi Arabia

Plan viewing around Saudi Arabia with your preferred languages, exact programme names and actual device.

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Senegal

Plan viewing around Senegal with your preferred languages, exact programme names and actual device.

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Serbia

Plan your language, programme and local-time questions.

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Seychelles

Plan viewing around Seychelles with your preferred languages, exact programme names and actual device.

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Sierra Leone

Plan viewing around Sierra Leone with your preferred languages, exact programme names and actual device.

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Singapore

A regional viewing shortlist: Channel 5, Channel 8, Channel U.

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Slovakia

A regional viewing shortlist: Arena Sport 1, Arena Sport 2, Dvojka.

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Slovenia

A regional viewing shortlist: BRIO, Kanal A, Nickelodeon.

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Solomon Islands

Plan viewing around Solomon Islands with your preferred languages, exact programme names and actual device.

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Somalia

Plan viewing around Somalia with your preferred languages, exact programme names and actual device.

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South Africa

A regional viewing shortlist: 1KZN TV, 1Magic, Mpuma Kapa TV.

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South Korea

Plan viewing around South Korea with your preferred languages, exact programme names and actual device.

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South Sudan

Plan viewing around South Sudan with your preferred languages, exact programme names and actual device.

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Spain

A regional viewing shortlist: 24 Horas, 3CatInfo, La 7.

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Sri Lanka

Plan viewing around Sri Lanka with your preferred languages, exact programme names and actual device.

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Sudan

Plan viewing around Sudan with your preferred languages, exact programme names and actual device.

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Suriname

Plan viewing around Suriname with your preferred languages, exact programme names and actual device.

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Sweden

A regional viewing shortlist: Kanal 11, Kanal 5, Kanal 9.

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Switzerland

A regional viewing shortlist: 3+, 4+, 5+.

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Syria

Plan viewing around Syria with your preferred languages, exact programme names and actual device.

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Tajikistan

Plan viewing around Tajikistan with your preferred languages, exact programme names and actual device.

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Tanzania

Plan viewing around Tanzania with your preferred languages, exact programme names and actual device.

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Thailand

Plan viewing around Thailand with your preferred languages, exact programme names and actual device.

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Timor-Leste

Plan viewing around Timor-Leste with your preferred languages, exact programme names and actual device.

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Togo

Plan viewing around Togo with your preferred languages, exact programme names and actual device.

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Tonga

Plan viewing around Tonga with your preferred languages, exact programme names and actual device.

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Trinidad and Tobago

Plan viewing around Trinidad and Tobago with your preferred languages, exact programme names and actual device.

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Tunisia

Plan viewing around Tunisia with your preferred languages, exact programme names and actual device.

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Turkmenistan

Plan viewing around Turkmenistan with your preferred languages, exact programme names and actual device.

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Tuvalu

Plan viewing around Tuvalu with your preferred languages, exact programme names and actual device.

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Türkiye

A regional viewing shortlist: 360, A Haber, A News.

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Uganda

Plan viewing around Uganda with your preferred languages, exact programme names and actual device.

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Ukraine

A regional viewing shortlist: 1+1 International, 1+1 Marafon, 1+1 Ukraina.

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United Arab Emirates

A regional viewing shortlist: Abu Dhabi TV, Ajman TV, Alarabiya.

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United Kingdom

Plan viewing around United Kingdom with your preferred languages, exact programme names and actual device.

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United States

A regional viewing shortlist: 3ABN Praise Him Music Network, 3ABN Proclaim! Network, A&E.

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Uruguay

Plan viewing around Uruguay with your preferred languages, exact programme names and actual device.

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Uzbekistan

Plan viewing around Uzbekistan with your preferred languages, exact programme names and actual device.

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Vanuatu

Plan viewing around Vanuatu with your preferred languages, exact programme names and actual device.

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Vatican City / Holy See

Plan viewing around Vatican City / Holy See with your preferred languages, exact programme names and actual device.

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Venezuela

Plan viewing around Venezuela with your preferred languages, exact programme names and actual device.

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Vietnam

Plan viewing around Vietnam with your preferred languages, exact programme names and actual device.

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Yemen

Plan viewing around Yemen with your preferred languages, exact programme names and actual device.

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Zambia

Plan viewing around Zambia with your preferred languages, exact programme names and actual device.

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Zimbabwe

Plan viewing around Zimbabwe with your preferred languages, exact programme names and actual device.

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