Refund policy
Read StarShare’s refund policy information and contact support with order-specific questions before payment.
Digital service nature
Account credentials and access are digital products. Eligibility can be affected once access has been issued or used.
Request promptly
Contact support quickly with your order reference, plan, issue, device and the troubleshooting steps already attempted.
Check compatibility
Ask about the available compatibility-check or trial conditions before buying. Test the intended device, player, network and the viewing functions that matter to you.
Technical review
A reasonable troubleshooting opportunity may be required before a request is assessed.
Non-eligible situations
Examples can include change of mind after use, device incompatibility not tested before purchase, account sharing, policy violations or issues outside service control.
Decision and processing
Approved requests are returned through an available method. Financial institutions can take additional time to post funds.