The player and the account are separate.

Begin with the actual platform.

A television, phone, computer and portal device can need different software. STAR TV is the name visible in the supplied player screens; a similar name or icon in an app store is not enough to establish the current publisher or approved build.

Choose a documented setup route.

Identify the hardware model and operating system, then follow its app-discovery route. A manufacturer guide explains that platform; it does not certify a particular StarShare account or player build.

Then request one day free.