Account setup

First playback checklist

Treat sign-in, catalogue loading and playback as separate observations. A successful login does not establish every later function.

Follow the supplied method.

Open one known authorised source.
Check picture, sound and the controls you normally use.
Compare another source to see whether a problem is local to one item.
Check guide time and a language option where those functions are supplied.

Keep the diagnosis precise.

Keep a concise test record with the device, player version, source and time. Report what still works so support can distinguish an account-wide issue from a single source problem.

Test before choosing a paid term.

After installing the confirmed compatible app, request the one-day free trial through WhatsApp. Use your normal device and network, and check the sources and controls that matter to you.

Trial checklist