iPhone and iPad setup guide
A downloaded player and its in-app licence are separate from StarShare access. Do not present an Android package as an iOS installation source.
An Apple app listing is the starting point.
Use the App Store entry for the actual iPhone or iPad. A no-charge download can still have paid features, and an iPad layout can differ from the phone interface. Android APK instructions do not apply to this route.
The platform guidance below describes the manufacturer’s route. Current StarShare compatibility for the selected app, account and device still needs confirmation.
Before entering account details.
- Search the App Store on the intended device.
- Match the developer and device requirements.
- Review Get, price and optional paid features before downloading.
Keep the hardware model, operating system, app publisher/version and account method together. Installing a player does not itself supply a StarShare subscription or a separate platform membership.
Use an observable first test.
Check the selected app, touch controls and supplied account format. Confirm any casting or external-display function separately.
After installing the confirmed compatible app, contact StarShare through WhatsApp to request the one-day free trial. Use your normal screen, output path and network. Check one known source, compare another permitted item and record the time of any failure.
Preserve credentials before changing a configuration. A refresh, app restart, data-clear operation and full device reset can have different effects. Use the actual platform prompt and avoid destructive recovery as the first diagnostic action.
Platform references and checking scope.
Manufacturer/platform documentation was reviewed on 7 November 2026. No physical-device, account or playback test is claimed by this guide.
Continue with a focused workflow.
Use the exact model and software version when following installation, remote-control, update or playback guidance.
Browse device workflows