Hisense / VIDAA televisions setup guide
Hisense is the hardware brand; VIDAA is one possible operating system. The VIDAA phone remote app is not a STAR TV player. Check the model manual before offering menu-specific instructions.
Hisense hardware and VIDAA software are different facts.
VIDAA is a television operating system used by manufacturers. Identify the actual installed OS through its information screen and follow the platform’s supported app route. A VIDAA mobile remote-control app is not an IPTV player.
The platform guidance below describes the manufacturer’s route. Current StarShare compatibility for the selected app, account and device still needs confirmation.
Before entering account details.
- Record the complete TV model.
- Read the installed OS under Settings, Support and About where applicable.
- Use the television's own documented app interface and confirm the player listing.
Keep the hardware model, operating system, app publisher/version and account method together. Installing a player does not itself supply a StarShare subscription or a separate platform membership.
Use an observable first test.
Send the television model and OS information, and state whether an actual compatible player appears in the television’s store.
After installing the confirmed compatible app, contact StarShare through WhatsApp to request the one-day free trial. Use your normal screen, output path and network. Check one known source, compare another permitted item and record the time of any failure.
Preserve credentials before changing a configuration. A refresh, app restart, data-clear operation and full device reset can have different effects. Use the actual platform prompt and avoid destructive recovery as the first diagnostic action.
Platform references and checking scope.
Manufacturer/platform documentation was reviewed on 7 November 2026. No physical-device, account or playback test is claimed by this guide.
Continue with a focused workflow.
Use the exact model and software version when following installation, remote-control, update or playback guidance.
Browse device workflows