Applies to: Different supplied records give incompatible titles or times for the same service and programme window.
The useful distinctions
- Two records can differ in source context or update state.
- A clock-number difference alone does not establish a conversion defect.
- The intended service and source authority must be identified.
Do not average away a source disagreement
When two records disagree, retain both long enough to identify what each claims. Their service edition, publication context or selected date may differ. A ten-minute or one-hour gap does not automatically mean that the local guide is wrong by that amount. Keep the original titles and clock labels, and avoid constructing an average time that neither source actually supplied. The first question is which record describes the intended programme transmission.
Escalate the unresolved source question explicitly
If the records concern the same edition and clock but still disagree, ask the approved source owner to reconcile them. The viewer should not have to invent a priority rule from file names or familiar branding. If a later approved record supersedes an earlier one, keep the revision as an explanatory note. That is different from claiming that a local offset repaired the source conflict or that every unrelated programme should move as well.
Hypothetical worked example
Fictional Source A lists Harbor Culture’s “Garden Notes” at 18:00 UTC on 8 November 2026. Source B lists the same stated edition at 18:20 UTC. The viewer preserves both source labels and asks which applies. Setting the whole guide twenty minutes later would silently choose one claim without resolving their conflict, and could also displace services whose source records already agree.
A focused way to proceed
- Preserve both records with neutral source labels and dates.
- Compare their service editions and stated clock contexts.
- Ask the approved source owner which record applies before changing an offset.
When to stop or ask for help
Request an approved source decision and preserve the superseded record separately from any genuine clock correction.