The distinction that matters
A programme guide supplies schedule metadata. The video source, channel list, item artwork and guide description are related presentation elements, but they are not one indivisible function. A useful diagnosis names which part is missing and tests playback independently. A guide entry also does not establish that catch-up or recording is supplied.
A controlled way to check
Choose one known channel and compare its picture with the guide row. Record whether the channel name, current programme title, description or future schedule is absent. Use a dated published schedule when checking a time. Avoid replacing credentials merely because a decorative poster or one programme description has not appeared.
An illustrative comparison
Imagine a live source playing normally while its programme row is blank. That is a guide-data observation. In a second case, the guide displays a full schedule but the video does not start. The information needed for support differs, even though both problems appear in the same app. Capturing those two results separately helps preserve a useful diagnostic boundary.
What to record or ask next
Send the exact channel/edition, date, visible guide fields and playback result. If the account does not supply guide data for a source, that fact needs confirmation rather than a fabricated settings fix. Keep the actual player’s refresh options separate from destructive data clearing.
Replay, live pause and recording are separate functions
Catch-up refers to access to earlier programmes where supplied. Pausing a live source and recording to local storage involve different player, account and device conditions. A visible menu label does not show that every source supports the function or that storage and permissions are configured.
Name the exact function you want to test. Confirm the source, player version and account conditions. For a recording question, identify the storage and device as well as the programme. For replay, specify the earlier programme and date. Do not assume that a successful live playback test establishes either capability.
A viewer can browse yesterday’s guide without being able to replay that programme. Another setup may pause a current source but have no local recording destination. A third may show a recording option that still needs supported storage. These examples illustrate why one generic “does catch-up work?” question can conceal several different requirements.
Ask about the actual supported function before relying on it for an important programme. Use authorised sources and appropriate account conditions. This website does not create a recording, reserve a replay or guarantee access to a past event.
Worked case: Guide information is blank while the channel still plays
On 8 November 2026, a viewer can watch the fictional Harbor East service at 18:20, but its 18:00–19:00 grid is empty. Fictional Meadow News has titles in that same window. The next enquiry should identify Harbor East and that dated window, while stating that playback still works. This example does not establish which guide source or account correction is needed; it establishes a focused question that can be investigated without disrupting the working channel.
Ask support to check the current listing window and channel association, preserving the working access details.