Applies to: One source describes a combined programme while another lists its parts separately.
The useful distinctions
- A programme listing is a description of a transmission.
- Separate listed parts can share or divide a time window.
- Different listing granularity does not alone prove a playback or account problem.
Compare the window before counting entries
Two guide rows and one programme tile do not necessarily describe different amounts of content. One source may describe a combined transmission while another names its parts. Record the full start and end window, the series title and any explicit part labels. Avoid declaring an episode missing merely because the number of rows differs, and do not invent a combined duration when neither source actually provides one.
Look for evidence at the part boundary
A distinctive title card, source description or dated schedule can clarify whether the second part follows within the same transmission. Keep that content evidence separate from the interface’s tile layout. If the relationship cannot be established, ask the source owner rather than modifying episode numbers to force agreement. The useful question is whether the same instalments are represented, not whether every guide must choose the same number of rows for a combined programme.
Hypothetical worked example
On 8 November 2026, a fictional guide has one 18:00–19:30 entry for “Orchard Journey: Parts One and Two”. Another source lists Part One at 18:00 and Part Two at 18:45. The row counts differ, but the stated window and explicit part labels may describe the same combined transmission. A viewer should verify that relationship before reporting a missing second episode or changing the service association.
A focused way to proceed
- Record the full programme window and any explicit part labels.
- Compare the actual transition or source description for each part.
- Ask whether the records describe one combined transmission or separate instalments.
When to stop or ask for help
Ask the source owner to clarify the combined-versus-separate part relationship for the dated transmission.